Delivery
Shipping & Order Information
Secure & Insured Shipping
At Carat House Dubai, we ensure your order is delivered safely and securely. All orders are shipped via trusted couriers such as FedEx, DHL or an equivalent premium service, depending on your location.
- Every shipment is fully insured until it is signed for upon delivery.
- A signature is required at the time of delivery to ensure secure receipt of your package.
Order Processing & Timelines
Our fine jewellery pieces are made-to-order by expert craftsmen, ensuring the highest quality and precision.
- Standard Orders: Typically take 2-3 weeks for production before dispatch.
- Bespoke & Custom Orders: Require 3-4 weeks, as they are crafted to your exact specifications.
- Once your order is ready for shipment, we will send you a tracking number via email so you can follow the progress of your delivery.
Tracking Your Order
Order updates are available approximately two weeks after purchase.
Once your item has been shipped, you will receive an email with a tracking number.
If you experience any issues with tracking, please reach out to our team at service@carathousedubai.com, and we will be happy to assist you.
Shipping to an Alternative Address
If you need your order shipped to a different address than your billing address, we require the following for security verification:
- A copy of the cardholder’s photo ID – A passport or driver’s license is recommended.
- Proof of billing address – A recent utility bill or bank statement (dated within the last 3 months).
- A signed authorization letter – This must be printed, signed, and sent to us by the cardholder to approve shipment to an alternative address.
To receive the authorization form, please contact our team at service@carathousedubai.com.
Duties & Taxes
Australian Orders
All listed prices are inclusive of GST.
International Orders
Prices displayed do not include any import duties, taxes, or customs charges that may apply in your destination country. These fees are determined by local authorities and are the responsibility of the recipient.
For further clarification prior to placing your order, please contact our customer care team.
FAQS
Is My jewellery Safe During Transit?
At Carat House, we take every precaution to ensure your jewellery arrives safely and securely.
We partner with trusted, leading courier services and all orders are fully insured against loss, theft, or damage until they are signed for upon delivery.
In the unlikely event of an issue during transit, please contact our team immediately so we can assist you.
For further assistance, please contact our team at service@carathousedubai.com.
What Packaging Will My Order Arrive In?
All Carat House orders are shipped in plain, discreet outer packaging with no branding or reference to the contents, ensuring confidentiality during transit.
Inside, your jewellery is presented in our signature Carat House packaging, thoughtfully designed for both gifting and safekeeping.
How Will My Order Be Delivered?
We ensure that your order is delivered safely and securely.
- All orders are shipped via FedEx, DHL or another trusted courier, depending on your location.
- Every shipment is fully insured against loss, theft, or damage until it is signed for upon delivery.
- A signature is required at the time of delivery to confirm receipt.
Do you have gift cards?
Yes — Carat House offers digital gift cards, delivered directly via email.
Our gift cards may be used toward any available piece or applied to a bespoke design. Recipients are welcome to book a private consultation to create something entirely their own.
For assistance selecting a value or arranging a gift card, our team is always happy to help.
Need Help With Your Order?
For any questions or support regarding your order, tracking, or delivery, please feel free to reach out to our team.
📩 Contact us at:
Sydney (+61) 4 2063 0875
Service@carathousedubai.com
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ABOUT US
Our Story
Dubai (+971) 5444 12393
Sydney (+61) 4 2063 0875
service@carathousedubai.com