Valuations
We provide free of charge jewellery valuation reports with each order placed. A jewellery valuation report will enable you to get your jewellery properly insured.
What is a jewellery Valuation Report?
A jewellery valuation report is an official document that provides a detailed description of your jewellery piece along with its assessed value at the time of valuation. This report allows you to insure your jewellery for its full replacement value in case of loss, theft, or damage.
The valuation amount reflects the estimated retail replacement cost rather than the original purchase price. This means the valuation may differ from what you paid, as it is based on current market conditions and does not account for discounts, promotions, or sales.
When do you need a jewellery valuation report?
A jewellery valuation report is essential if your jewellery is ever lost, stolen, or damaged, as it provides your insurance provider with an accurate replacement value. This ensures that in the event of a claim, you can receive the appropriate coverage to replace your piece with one of equal quality and craftsmanship.
Our Valuation Reports
Every Carat House Dubai purchase includes a complimentary jewellery valuation report. This report features:
- A detailed image of your jewellery design.
- Precise specifications, such as diamond color, clarity, and other key attributes.
- An assessed value to help with insurance and future valuations.
In addition to your certification, the valuation report serves as an important document to verify the authenticity of your jewellery .
For more information, feel free to contact support@carathousedubai.com or call (+971) 5444 12296.
FAQS
Is My jewellery Safe During Transit?
At Carat House Dubai, we take every precaution to ensure your jewellery arrives safely. We partner with trusted, leading courier services to guarantee secure delivery. Additionally, your order is fully insured against loss, theft, or damage until it is signed for upon delivery.
If you need to return an order, it is your responsibility to insure the package during transit. Unfortunately, we cannot accept liability for lost or damaged items when they are being returned.
For further assistance, please contact our team at support@carathousedubai.com or call (+971) 5 4441 2296.
What Packaging Will My Order Arrive In?
We prioritize both security and luxury when packaging your order.
- Your jewellery will be shipped in plain, discreet packaging with no branding or references to the contents, minimizing the risk of theft.
- This is part of our secure packaging in transit policy, ensuring your purchase arrives safely and confidentially.
- Inside, your jewellery will be elegantly presented in our signature Carat House packaging, perfect for gifting or safekeeping.
How Will My Order Be Delivered?
We ensure that your order is delivered safely and securely.
- All orders are shipped via FedEx or another trusted courier, depending on your location.
- Every shipment is fully insured against loss, theft, or damage until it is signed for upon delivery.
- A signature is required at the time of delivery to confirm receipt.
Do you have gift cards?
We currently do not offer gift cards. However, if you are purchasing a gift, our 30-day return policy ensures you have ample time to return or exchange the item if needed.
To qualify for a full refund or exchange, the item must be:
β Unworn and in pristine condition
β Returned with the original tag attached or included with the product
Return & Exchange Policy
- Engraved items cannot be returned or exchanged.
- Bespoke and special orders are final sale and ineligible for return or exchange.
- Resized jewellery is not eligible for return or exchange.
- All returns go through a 7-10 day quality assessment process before approval. Please visit our refunds policy for the full details.
Need Help With Your Order?
For any questions or support regarding your order, tracking, or delivery, please feel free to reach out to our team.
π© Contact us at:
Dubai (+971) 5444 12296
Sydney (+61) 4 2063 0875
Service@carathousedubai.com
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Dubai (+971) 5444 12393
Sydney (+61) 4 2063 0875
service@carathousedubai.com