Privacy Policy

1. Introduction

This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you interact with Carat House Dubai via the Australian website, including the .com.au domain.

Carat House Dubai is a design-led fine jewellery brand conceptualised in Dubai. For Australian customers, all sales and customer relationships are conducted by Stansfield Entertainment Pty Ltd (ABN 71 641 780 985), an Australian company registered in New South Wales, Australia.

This Privacy Policy applies to all visitors, customers, and users of the Australian website and related services. By using our website or engaging with us, you consent to the collection and handling of personal information in accordance with this Privacy Policy.

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2. Who We Are

References to “Carat House”, “Carat House Dubai”, “we”, “us”, or “our” in this Privacy Policy refer to Stansfield Entertainment Pty Ltd trading as Carat House Dubai in Australia, unless stated otherwise.

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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3. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

3.1 Identifying and Contact Information

Full name, Email address, Phone number, Billing address, Delivery address

3.2 Transaction and Order Information

1. Order history and purchase details
2. Product selections, including jewellery specifications and diamond characteristics
3. Payment confirmation details (excluding full card numbers or sensitive payment credentials)
   

3.3 Consultation and Bespoke Information

1. Ring size and sizing information
2. Design preferences and specifications
3. CAD approvals and design correspondence
4. Images, sketches, or reference material you provide
   
   

3.4 Identity and Compliance Information

In certain circumstances, we may request identity-related information (such as government-issued identification) where reasonably required for:

1. Fraud prevention
2. Legal or regulatory compliance
3. Payment verification
4. Risk management
   

Provision of such information is discretionary and assessed on a case-by-case basis.

3.5 Technical and Usage Information

1. IP address
2. Browser type and device information
3. Website usage data
4. Cookies and similar technologies (see Section 9)
   

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4. How We Collect Personal Information

We collect personal information when you:

1. Place an order or create an account
2. Book or participate in consultations
3. Contact us by email or other communication channels
4. Subscribe to marketing communications
5. Interact with our website, advertising, or analytics tools
   

Where possible, we collect information directly from you. In some cases, information may be collected automatically through website technologies or from trusted third-party service providers.

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5. How We Use Personal Information

We use personal information for purposes including:

1. Processing and fulfilling orders
2. Providing bespoke design and consultation services
3. Communicating with you about orders, enquiries, or support
4. Managing payments and fraud prevention
5. Delivering marketing communications (where consented)
6. Improving our website, services, and customer experience
7. Meeting legal, regulatory, and compliance obligations
   

We do not sell personal information.

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6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

1. Payment processors (e.g. Shopify Payments, Stripe, buy-now-pay-later providers when offered)
2. E-commerce and website platforms (including Shopify)Analytics, advertising, and marketing providersEmail and communication service providers
3. Professional advisers (e.g. legal, accounting, compliance)
4. Regulators or authorities where required by law
   

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7. Overseas Storage and Disclosure

Personal information may be stored or processed outside Australia through third-party service providers, including cloud-based platforms, e-commerce systems, analytics tools, email services, and payment processors.

Where personal information is disclosed overseas, we take reasonable steps to ensure that such recipients handle the information in a manner consistent with Australian privacy obligations.

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8. Related Entities

Personal information may be shared with related entities within the Carat House group where reasonably necessary for administrative, operational, compliance, or risk-management purposes.

Such disclosures are limited and conducted in accordance with this Privacy Policy.

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9. Cookies, Analytics, and Marketing Technologies

We use cookies and similar technologies to:

1. Operate and improve website functionality
2. Understand website usage and performance
3. Deliver marketing and advertising content
   

This may include tools such as:

1. Google Analytics
2. Meta (Facebook/Instagram) advertising tools
3. Shopify analytics
   

You can control or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

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10. Marketing Communications

We may send marketing communications by email or SMS where you have consented or where permitted by law. You may opt out at any time by using the unsubscribe link or contacting us directly.

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11. Access, Correction, and Complaints

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

If you have a complaint about how we handle personal information, we will investigate and respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

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12. Data Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

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13. Age Restrictions

Our website and services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under 18 years of age.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The version in effect at the time you interact with us applies, unless required otherwise by law.

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15. Contact Us

For privacy-related enquiries, access requests, or complaints, please contact:

Email: Service@carathousedubai.com

Last updated: 13/01/2026